Privacy

Privacy Notice

We appreciate the trust you place in AlpacaDynamics and we are committed to respecting your privacy and the security of your personal information.  We always welcome your questions and feedback. For privacy-related issues, please contact us here.



Information We Collect

We may collect information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you:

  •     Place an order from our Web site
  •     Return an item or make an exchange
  •     Inquire about our services
  •     Create an account at alpacadynamics.com.au
  •     Participate in a marketing survey, promotion or event


We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet the Direct Marketing Association's privacy standards.


We also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies" and/or other online tools such as "pixel tags." See Cookies and Pixel Tags for further information.


Using Information We Collect

At AlpacaDynamics, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

  •     Process and track your order
  •     Provide the services you request
  •     Contact you about the status of an order
  •     Send you catalogs or promotional offers we believe will be of interest to you
  •     Send you AlpacaDynamics email updates
  •     Identify your product and service preferences
  •     Customize our communications to you
  •     Provide information concerning product recalls or products you have purchased
  •     Improve our merchandise selection and customer service


Information We Share with Others and Your Privacy Rights

We contract with other companies to provide certain services, including shipping, name and address verification, email distribution, market research, promotions management and payment processing. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than AlpacaDynamics.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.



Cookies

A cookie is a small data file that is stored by your Web browser on your computer. We use cookies to match browsers with sessions. No personal information is stored in them.

We may also contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than Alpaca Dynamics.



How We Use Email

When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order at alpacadynamics.com.au, you will receive an email confirmation and, if applicable, an email with package tracking information. Recipients of our email gift cards will receive an email notifying them of the gift and instructing them how to redeem it.

We may also send promotional email about products, special offers, services or events that we believe may be of interest to you. It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in each email and within the My Account section of alpacadynamics.com.au.



Links to Other Sites

Occasionally we provide links on our Web site to other sites to enhance the functionality and shopping experience. These sites operate independently of AlpacaDynamics and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.


Updating or Reviewing Your Information

To update your customer information (name, address, telephone number and email address), please login to the My Account page. A limited amount of purchase information may also be available to you.



Security

It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data.

When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format.



Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.



Questions or Comments?

For questions, comments or assistance, we invite you to contact us.

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