All returns whether for refund, replacement or repair must be pre-arranged. Returning Defective Merchandise We will attempt to replace any defective merchandise (subject to stock availability) or refund you for any defective merchandise (including reasonable shipping costs) provided that: The return is pre-arranged with us. This can be done by completing the form below, and the product is not defective as a result of misuse, improper use, or other abuse or misuse. Should there be any problems with defective products, please contact us first.
